Corporate Related Matters: [email protected]
Security Passes:
Customer Service Related Concerns:
KAA Training School: [email protected]
Anonymous Reporting:

Department of Immigration:
Port Health:
KRA – Customs and Border Control :
Kenya Airport Police Unit:
Kenya Airways:
Directorate of Veterinary Services-Animal Holding:

Our Customer Services team is always happy to help you.

Head Office, Off Airport North Road.
P.O Box 19001 (00501) Nairobi Kenya
Tell: +254-020-6822111/6611000/6612000
Mobile: +254 722 205 061/2/3/4/5/6/7/8
JKIA Toll Free Numbers: 0800221415/0800721254
Email: [email protected]

Moi International Airport
0203577058, 0203577052, 0203577057,
0203577051 0726318515, 0726318516,
0726318517, 0727417791

Kisumu International Airport
0728 765349/0728 765360/1

Eldoret International Airport
053-2061299/ 2063377/ 2063844
0712-452170, 0712-452172, 0712-452174

Wilson Airport
0724256837, 0724255343

Lokichogio Airport

Malindi Airport
254-042-2131201 / 2131931
0710230386, 0710261550, 0738231201

Ukunda Airport
254- 040-3202126, 254 040-3203246, 041-2002975, +254 040-3203246

Malindi Airstrip
254-042-2131201 / 2131931
0710230386, 0710261550, 0738231201, 0733974901 +254 – 042-2131840

Wajir Aiport

Do you have restaurants or eateries at the airport?
We have Restaurants available for both arriving and departing passengers.

Do you have internet connection?
 Wi-Fi is available at the airport.

How do I transfer between terminals?
Transfer desks are located at strategic points of the airports; Kindly consult with airline or airport ground staff immediately you land for directions.

I have metal implants. Do I need to make any special arrangements to go through security?
Kindly inform our friendly security officers present at the screening points before screening begins.

I have restricted mobility (persons living with disability). How do I arrange assistance?
Most airlines provide accommodations to persons with disabilities who have difficulty walking through the airport—usually in the form of a wheelchair and wheelchair attendant. Please inform your respective airline or sales agent while booking your ticket.

I lost something. Where is the lost and found at the Airport?
If you have lost something during your stay at JKIA, stay calm and find help at the Lost and Found Office at the airport. You can also seek help from Customer Service officials stationed at strategic points of the airport.  For items lost while in the aircraft, please contact the airline representative.

My luggage did not arrive with my flight. What do I do?
Kindly ensure to inform the airline representative to follow up upon arrival.

What are the luggage restrictions when flying through the airport?
Kindly refer to the respective airline. Other guidelines have been published on the security and baggage page of this website.

If I have done online check in, how do I check in my bags?
Most of airlines have a baggage drop counter at the check in area where the bags are weighed and tagged as checked in luggage.

Where can I smoke?
We have a Burgundy smoking lounge at gate 6.

Is there a place where I my child can play as we wait to board the next flight?
Yes, we have a children’s play room at gate 11.

Are there any Foreign exchange bureaus at the arrivals and departure areas?
Yes, we have Forex bureaus are located strategically and at various points of our airport’s arrival and departure terminals.

Is there public transport from the airport to the City?
Yes, we have public transport available at the airport at affordable and regulated rates.

Can I get a tax refund at the airport on departure?
Tax refund is not available at the airport.