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Dear KAA Employee,

Kenya Airports Authority is a key essential service provider in the Aviation Industry and provides key facilities and facilitation for passenger travel and movement of cargo, both domestic and International using air transport.

Since the registration of the first COVID-19 case in March 2020 in the country, KAA has been committed to adhering to Government’s guidelines on Safety and Health requirements that include provision of resources and development of protocols to be followed by employees and workplace users in order to promote healthy employees and users.

The authority though being faced with COVID-19 challenges, has the will to ensure the return to full operations/business to implement economic recovery and sustainability programs. It is therefore prudent that employees adopt new ways of behavior change in the fight against COVID-19 both in the working environment and at home to reduce the level of self-contamination and infection with the virus. It is for this reason that the Authority has developed the following guidelines to be overseen by the OSHA Champions in their respective stations.

1.Face Mask

Ensure that Face mask is properly worn covering the mouth and nose.
• While seated in your work station you may remove the mask but MUST maintain a social distance of 2 meters from each other.
• Face Masks MUST be worn every time an employee is in close contact with one another.
• Do not attend a person without you or him/her wearing a face mask.
• Face shield worn without a mask or a cloth cover over the mouth is limited in its ability to protect anyone from being infected with Covid -19.

2.Maintain Social distance


• Maintain a social distance of a 1.5 meter radius between yourself to another person.
• Avoid and report any crowded Office space of less than the provided distance.

3.Body temperature measurements

• It is mandatory that body temperatures MUST be taken before reporting for duty at designated entry points.
• Employees with temperatures above 37.5 degrees Celsius, will be required to clear with Port Health immediately before reporting to workplace.
• In the absence of the port health officials, the safety officer shall advise appropriate measures in consultation with COVID Response Committee Members.

4.Hand Hygiene


• Employees need to regularly and thoroughly wash their hands or sanitize hands with alcohol based sanitizer.
• One should spend at least 10-20 seconds while washing hands on running water.
• Avoid grasping shared surfaces.
• The Authority has provided Alcohol based sanitizers and hand washing points at designated places with enough running water and soap.
• Therefore, employees are encouraged to maintain good hand hygiene.

5. Coughs & Sneezes


• Cough or sneeze into your elbow or tissue.
• Completely avoid sneezing or coughing into your hand.

6. Doors/Windows


• Keep office doors open to avoid frequent surface contacts and close them when out of office.
• Aerate the office when in use by ensuring the windows are wide open at all times.
• Use your knuckle to touch things like light switches and elevator buttons.
• Hold handles with a paper towel or disposable gloves.

7. Flipping of papers/Hard copy circulation


• Avoid flipping of papers by prior lubrication of the flipping finger or fingers as this will leave saliva droplets on these surfaces.
• Scan documents and use email to reduce movement of paper.

8. Frequent surface contacts


• Clean/sanitize all frequently touched surfaces e.g. visitors chairs, shared equipment, door handles/locks, desks surfaces, lifts and stair rails etc.

9. Self-assessment


Employees are requested to assess themselves once they notice the following signs and seek medical treatment immediately:
• Fever
• Dry cough
• Shortness of breath
• Sore throat
• Feeling tired/unexplained fatigue
• Chills
• Muscle aches
• Loss of smell

10. Security Parades


• Morning Shift parades scaled down and a 4 tier reporting system to be adopted.
• 1st tier – Manager Security to hold meetings with DSOs and communicates staff and Operational matters.
• 2nd tier – DSOs to hold a parade with specific operational area Supervisors. DSO communicate staff duty allocations, and Operational matters
• 3rd tier – Supervisors communicates staff and operational matters at the specific area of operations.
• 4th tier – Supervisor provides solutions at specific areas of operation and escalates feedback upwards in the same process.

11. Screening area


• Frequently touched surfaces should be sanitized often such as Biometric access points, door locks, Elevators switches, Staircase guard rails etc.
• X-ray monitors, hand held metal detectors, radios, vehicles and other security common user equipment should be sanitized every time there is change of user.
• Adhere to wearing of hand gloves every time there is need for bag search. One pair of gloves MUST be used for each search.
• It is encouraged that the passengers push and retrieve their luggage through the screening machine.
• Before pat downs, the operator MUST ensure all alarm sensory wear e.g. shoes, bungles, belts etc. are removed to avoid routine pat down.

12. Check in

• Passengers to display travel documents by themselves when maintaining 1.5 meters distance.

13. Ground Flight Safety

• Avoid sharing of Ear Muffs, Ear Pins and Marshalling batons/bats.
• Sanitize all common user equipment and frequently touched surfaces i.e. computers, chairs, vehicles etc.

14. Customer Service

• Sanitize all common user equipment such as, head microphones/mouth pieces, chairs, computers, tables, lockers, vehicles etc.
• Phones should not be shared in offices. Where there is a common phone it should be sanitized and only use speaker phone.

15. Disposal of Waste/Waste Management

• Provide dustbins at strategic places and ensure safe collection of garbage.
• Garbage to follow the medical waste disposal procedures i.e. incineration at the airport

16. Staff Transport

• Ensure that you maintain a social distance of 1.5 meters while traveling in KAA vehicles.
• The Authority will sanitize the staff buses including seats and rails after dropping and before picking employees.
• To protect employees and limit congestion; entry points will allow a limited number of people at a time.
• Masks MUST be worn throughout the journey.

17. Public Transport


• Staff are hereby reminded to maintain good hand and respiratory hygiene during and after the travel.
• Staff commuting by public means are urged to strictly follow public transport protocols issued by Ministry of Health i.e. ensure they wear face masks, keep distance of 1.5 meters and sanitize themselves before boarding and after disembarking the vehicle.

18. Vulnerable employees

• There is a lot of anxiety coming with COVID-19 as a new disease without a vaccine or cure.
• Employees aged 58 years and above, expectant and lactating mothers, persons with disabilities and people with medical conditions such as respiratory diseases, hypertension, diabetes, and any other pre- existing conditions are vulnerable to COVID-19 virus.
• The Authority will ensure employees falling under this category will continue working in a healthy and safe environment and are not exposed to the pandemic. In this regard, vulnerable employees are advised to contact their supervisors to;
a). Grant the approval to work from home if their duties are amenable to working from home arrangement. b).
If (a) above is not applicable, supervisors to conduct the Human Resource Departments with the names of the respective employees for guidance.

19. Screening and Testing of COVID -19

• Studies have recently shown that people who are infected do not exhibit symptoms and thus can unknowingly spread COVID-19. Therefore, screening and testing is essential to our employees.
• The testing will be done on voluntary basis, however a section of staff will be required to undergo mandatory screening.
• Temperature screening shall be done using touch-less thermometers.

20. What to do if a staff develops covid-19 symptoms at work

• Isolate the affected employee, provide the employee with a surgical mask. Put the employee in a closed room with good ventilation i.e. Open windows and door where applicable.
• If it is an emergency, call Port Health Services.
• Restrict contact with the affected, clean surface used by the employee as per guidance from public health officials.
• Identify close contacts among employees and family members (up to 2 days prior to the symptoms onset.)
• Suspected contacts should maintain self – isolation for at least 14 days after illness reporting. They should too confirm that they have not had fever for at least 72 hours, without use of fever reducing medications.
• Follow further instructions as given by Health Authorities.
• Staff who have recovered from COVID -19 will be allowed to work from home unless if it would adversely affect service delivery.

21. Sick- off and Health Monitoring-Normal Sickness.

• Employees will be required to seek for treatment as provided for in the current medical scheme. Sickness exhibiting symptoms associated or related to COVID-19
• The employee will be required to signal the supervisor and isolate himself/herself so as not to expose colleagues
• If the dependent of an employee exhibits the symptoms of COVID-19, the employee should notify his/her supervisor immediately for further guidance.
• The Authority has made arrangements for treatment and isolation at Kenyatta University Hospital under the current medical cover.
• Staff exhibiting symptoms from other regions other than Nairobi are advised to consult the respective HR Managers at their stations.

22. Psycho-Social Support

COVID-19 pandemic has increased awareness of the importance of caring for our mental health wellbeing. The Authority has an existing framework with our medical service providers on how employees can receive professional help and support. Employees are encouraged to contact Human Resource Development Medical Section for assistance.


23. Discrimination/Stigmatization.

• No employee will be victimized, discriminated or disadvantaged because of his/her status with regard to COVID-19 ailment.
• Employees will continue to enjoy their benefits as provided by the Authority.
• All employees are hereby advised to report any discriminatory activities and relevant remedial measures will be taken.

24.Going Forward.

It is the responsibility of the Authority for the employees to continue with their work with as little interruption as possible. Some of the tips to achieve this are:
• All employees to maintain good health, sleep and both physical and emotional fitness.
• All employees shall be advised on the latest guidelines by the GoK, Ministry of Health, and World Health Organization (WHO) etc.
• Healthy eating – Taking a balanced diet would boost your chances of surviving COVID-19 attack.
• Drinking a lot of water and avoiding alcohol. • Review measures in place to control spread of corona virus.
• Issues related to control measures of corona virus to form part of the agenda during employee’s routine meetings.
• Avoid depressing information, employees are encouraged to limit media consumption as continuous exposure to news, and social media may trigger or elevate anxiety, stress or panic • The Authority’s COVID-19 Response Committee will continue to issue regular updates on the Pandemic.
• The COVID-19 Pandemic and all associated medical challenges will be covered by scheme provider AAR.
• Staff are encouraged to voluntarily declare if they suspect the have contracted COVID-19 or they exhibit COVID-19 symptoms. Such declarations shall be celebrated as heroic contributions in the fight against COVID-19.

We shall defeat this Pandemic together.



How do I maintain 1.5-metre social distancing at the Airport?

What kind of measures can I expect when traveling through the airport?

Can I come with friends and family to the airport?

Do I have to wear a face mask at the Airport?

What happens if I need to be searched at security?

Can I carry hand sanitizer with me in my hand baggage?

Will I be quarantined once I arrive in Kenya?

What happens if my flight is operating at night during curfew hours?

Where can I wash my hands at the airport?

When should I arrive at the airport?

Who should I tell if I see someone with health complaints?

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