Location unvailable.

JKIA and Moi International Airport Win ACI’s Best Airports in Africa

NAIROBI March 01, 2021 –Airports Council International (ACI) – the voice of world airports; has today awarded the coveted Best Airport by Size and Region to Jomo Kenyatta International Airport (JKIA), Nairobi, and Moi International Airport (MIA), Mombasa for their excellence in customer service.

JKIA won the 2020 Best Airport by Size and Region in the 5 – 15 million passengers per year in Africa while MIA won the 2020 Best Airport by Size and Region under 2 million passengers per year in Africa in ACI’s Airport Service Quality (ASQ) Survey. ASQ is the world’s leading airport customer experience measurement and benchmarking programme.  The survey captures passengers’ experience at all airport passenger contact points at more than 300 airports worldwide.

While officially writing to the Authority on the awards, ACI World Director General, Luis Felipe de Oliveira congratulated Kenya Airports Authority (KAA) for its efforts in improving customer experience.

“I congratulate KAA on the success in the Airport Service Quality Awards which represent the highest possible accolade for airport operators around the world on customer experience. During this most difficult and challenging of years, customers have spoken and recognized the successful efforts of the team at KAA in providing a superior customer experience under trying circumstances.” – Mr. Felipe de Oliveira said

Kenya Airports Authority’s Acting Managing Director, Alex Gitari noted that the recognition was timely, coming at a time when JKIA and MIA are undergoing major rehabilitation works set to further improve on customer experience.

Winning these awards is a reaffirmation of our commitment to providing our customers with a stress-free travel experience.   We are truly excited and encouraged by these prestigious awards which herald a new horizon in our customer satisfaction journey across our airports.”  Mr. Gitari stated.

The ACI Awards for JKIA and MIA come soon after the recent recognition of the two airports under ACI World’s Voice of Customer Initiative.

KAA Receives International Recognition from Airports Council International

NAIROBI FEBRUARY 8, 2021 – Airports Council International (ACI) – the voice of world airports; has today recognized Kenya Airports Authority (KAA) in its World’s Voice of the Customer Initiative. This initiative recognizes airports that continued to prioritize their customers and remained committed to ensuring that their voice was heard during the COVID-19 pandemic in 2020. The recognition is a testament to KAA’s deliberate commitment to service excellence.

ACI’s Airport Service Quality (ASQ) is a world-renowned and globally established global benchmarking program which measures passengers’ satisfaction whilst they are travelling through an airport. Jomo Kenyatta International Airport-Nairobi and Moi International Airport – Mombasa have participated in the ASQ program for over 10 years.

While officially writing to the authority on the recognition, ACI World Director General, Luis Felipe de Oliveira congratulated KAA for its efforts in improving passenger experience.

“Your airports have made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality program and this will help you better understand your customers and will inform your commitment to delivering a superior customer experience under trying circumstances.” Mr. Felipe de Oliveira said.

Kenya Airports Authority’s Ag. Managing Director, Alex Gitari noted that the recognition was timely; coming at a time when Jomo Kenyatta and Moi International Airports are undergoing major rehabilitation works set to improve on passenger experience.

We are employing the industry’s best practice as we seek to adapt a seamless passenger experience at our airports – to provide a safer, smoother and more streamlined airport journey, from check-in to boarding. ACI’s Customer Experience Accreditation program offers a structured path for us to hone the knowledge and skills to ensure that we achieve our vision to provide stress free travel to our customers; this is vital as travel recovers.” Mr. Gitari stated.

To further ensure our customers travel stress free during this current Covid-19 pandemic environment, KAA has put World Health Organization (WHO) and International Civil Aviation (ICAO) health recommended protocols in place. We are also in the process of attaining ACI’s Airport Health Accreditation (AHA); a global benchmark, independently assessing an airport’s alignment with ACI Aviation Business Restart and Recovery Guidelines and the International Civil Aviation Organisation (ICAO) Council’s Aviation Restart Task Force recommendations, as well as industry best practices, in the fight against the spread of COVID-19.

Refurbishment and Upgrade of Jomo Kenyatta International Airport – Update

NAIROBI JANUARY 16, 2021 – Kenya Airports Authority (KAA) has embarked on a 12-months renovation project to upgrade the Jomo Kenyatta International Airport’s (JKIA) Terminal 1B and 1C in a bid to improve the customer experience and enhance the airport as the preferred regional aviation hub.

The Authority has subsequently closed the two terminals to pave way for the project. All flight operations previously in T1B and T1C have now been migrated to Terminal 1A and Terminal 2.

The following is a summary of operational terminal changes at JKIA.


KAA is working closely with all its partner airlines and other stakeholders at JKIA to provide a seamless travel experience. In order to minimize any inconvenience, we advise all passengers to check their flight status with their respective airline.

Refurbishment and Upgrade of Jomo Kenyatta International Airport

Nairobi  7th January, 2021 – Kenya Airports Authority (KAA) is committed to positioning JKIA as the preferred regional aviation hub.  In this regard, KAA has embarked on a renovation project to upgrade the Jomo Kenyatta International Airport’s Terminal 1B and 1C.

 The 12-month airport development project which is estimated to cost KES. 963 million aims to refurbish the departure halls to improve the check-in, security screening, retail operations as well as passenger lounge experience.

Once completed, the newly renovated light-filled departure terminals will deliver modern concessions and amenities that will give travelers a friendly and memorable experience. It will also ease passenger flow and increase efficiency due to the centralization of security screening procedures and the reallocation of available floor spaces to international departure gates.

The refurbishment and facelift of the T1B & 1C aims to align the passenger experience in these terminals to match what is offered at T1A. said KAA Ag. MD/CEO Alex Gitari. “The remodeling project is an integral part of the ongoing JKIA Customer Service Improvement Plan (CSIP) which was formulated from feedback from our stakeholders and customers”, he added.

To expedite the implementation of this project, Airlines that have been operating from Terminal 1B and 1C are being temporarily relocated to Terminal 1A and Terminal 2. To minimize inconveniences, passengers are requested to arrive at the airport at least 4 hours before their flight departures.

Kenya Railways Launches Nairobi JKIA Express Service from City Centre

Nairobi 7th December, 2020: Transport CS, Mr. James Macharia has today commissioned the Nairobi Commuter Rail -JKIA Express Service. The service combines Rail and Road for users going to and from the Airport.
The new service will see passengers connect from the Nairobi Railway Station to Embakasi Village Station and finally take the Bus Rapid Transit vehicles through the Airport South Road which has been dedicated to the Nairobi Commuter Rail Bus to the airport.
The service is expected to greatly reduce travel time between JKIA and the CBD.

Ready For Takeoff: Upgrading of Lanet Airstrip in Nakuru County Begins

Lanet 15th December, 2020: The Principal Secretary –State Department of Transport, Mr. Solomon Kitungu has today overseen the groundbreaking of the expansion and upgrading of Lanet Airstrip in Nakuru County.

The event is a major milestone in Kenya Airport Authority’s quest to deliver quality airport infrastructure. It is a sign of the authority’s commitment to ensure it fulfills the government’s promise to expand the transport network in the country.
The 18 month-long project will enhance the capacity of the existing Lanet Airbase to handle both commercial and cargo air traffic making the airbase a dual military-civilian facility.
Phase 1 of the project will include the construction of a 1.7km by 23m wide Bitumen Runway, Taxiways, a Military Apron, a Terminal Building, and Lounge and the installation of Airfield Ground Lighting (AGL) and Perimeter Fence.
The socio-economic effects attributed to the presence of a civilian airstrip at Lanet are expected to go far beyond the direct receipt of passengers. The Airstrip will spur the growth of the Service, Tour, and Hospitality Industries.

JKIA Ready for COVID-19 Vaccine Handling and Storage

Nairobi 25th November, 2020: Jomo Kenyatta International Airport (JKIA) in Nairobi, Kenya is a leading distribution and logistics hub in Africa and was rated as the second fastest growing airport in the world for cargo by Airport Council International (ACI) in 2019.

In addition to being the preferred airport for 20 foreign airlines and the Hub for Kenya Airways and Astral Aviation, JKIA has five air-side Cargo terminals with a capacity to handle 1.2 million tons of cargo which includes cold-room capacity of 9000 m2. This enables the safe handling and trans-shipment of the Covid-19 vaccine in Africa.

We are working very closely with The International Air Cargo Association (TIACA) and other international organizations like Pharma-Aero in the quest to ensure that we maintain international air cargo services standards.

It is important to note that our stakeholders in both ground-handling and warehousing have improved their statuses to become Centers of Excellence for Independent Validators (CEIV-Pharma) in the handling of Pharmaceutical products of all types with ample capabilities to handle the COVID-19 Vaccines.

JKIA is ready for the distribution of the COVID-19 Vaccines.


The COVID-19 Travel Requirements Update 3: Travelers Health Surveillance Form

Air Travel Protocol Update 3
Issued by The Ministry of Health

Please note that it is now a mandatory requirement for all passengers arriving in Kenya to fill in The COVID-19Travelers Health Surveillance Form. The forms must be filled online via https://ears.health.go.ke/airline_registration/ Passengers will be required to display the received QR codes to port health officials for them to be allowed to proceed to arrival immigration.

Click Here for More information on the COVID19 protocols in place at our airports.

KAA flags off KQ for Resumption of International Flights

Nairobi 1st August, 2020: Kenya Airports Authority (KAA) has today flagged off a Kenya Airways flight to London for the resumption of International flights, ahead of receiving Lufthansa, British Airways and KLM later in the day following the reopening of Kenyan airspace for international flights.

Speaking during the flag off the Kenya Airways flight to London at Jomo Kenyatta International Airport, Mr Gitari lauded the international airlines for the for ensuring that they are fully compliant with the health and safety measures against Covid-19, saying their return to growth would also buoy the fortunes of KAA.

“Kenya Airports Authority regards the resumption of international flights as a significant milestone in the aviation industry which has been one of the hardest hit by the effects of the COVID-19 pandemic. We have not had international flights for 120 days,” said Alex Gitari, the Ag. Managing Director of KAA.

Airports Council International now estimates a reduction of more than 4.6 billion passengers in 2020. The estimated decline in total airport revenues on a global scale is estimated to be more than $97 billion for 2020.

“The protocols issued for Air Travel Operations during the Covid-19 Public Health Crisis have been developed to help contain the spread of the virus and ensure that the sector is opened up taking cognizance of the measures put in place by the Ministry of Health,” said Mr. Gitari

Some of the measures put in place at Kenyan airports to minimize the spread of Covid-19 virus include; installation of thermal screening equipment, provision of handwashing and sanitization stations, provision of Port Health observation rooms and mounting of physical distancing markers.

Mr Gitari reiterated that passengers arriving in Kenya will need a Covid-19 Certificate for a test taken not earlier than 96 hours before flight. The passengers will be subjected to thermos screening and will be expected not to exhibit any sign related to Covid-19.

“At the airport, the passengers will be observed by our port health personnel for Covid-19 symptoms, they are also expected to have filled a questionnaire and there is an app that has been issued to guide passengers on filling that questionnaire before they arrive,” said Mr Gitari. He added that the questionnaire is supposed to help the authorities with contact tracing where necessary.

Passenger departing from Kenya will be required to check and ascertain the protocols that they are expected to fulfill in their destination countries.

The KAA Managing Director noted that KAA had already provided its frontline staff with personal protective equipment including masks, gloves and disinfectants in sufficient quantities. “Further to that, we continue to sensitize and communicate to all our staff on Covid-19 preventive measures,” he concluded.

The COVID-19 Travel Requirements Update 2: Protocol Update Issued by CS, Transport

Air Travel Protocol Update 2
Issued by Cabinet Secretary, Transport Mr. James Macharia

His Excellency the President of the Republic of Kenya directed that International Air Travel would resume on 1st August, 2020 and instructed the Ministry of Transport, Infrastructure, Housing, Urban Development and Public Works to develop a Protocol to ensure the safety of travellers.
The Ministry in consultation with relevant stakeholders prepared a Protocol for Air Travel Operations during the Covid-19 Public Health Crisis. The protocol seeks to provide guidelines to ensure that air travel remains safe during the pandemic for domestic and international flights.
The Protocol recognizes that the adverse impacts of the COVID-19 pandemic have been experienced in most sectors of the economy and the aviation industry is amongst the worst impacted.

The Protocol has therefore confirmed that:-
1. All arriving passengers on international flights whose body temperature is NOT above 37.5° C (99.5°F); do NOT have a persistent cough, difficulty in breathing or other flu-like symptoms; have negative PCR based COVID – 19 test carried out within 96 hours before travel and are from countries considered low to medium risk COVID – 19 transmission areas shall be exempt from quarantine. Download the latest list of countries exempted from Kenya’s travel quarantine.

Review of countries from which travelers will not be required to be quarantined upon arrival will be undertaken by Ministry of Health on day to day basis. The Ministry will then advise the Ministry of Transport, Infrastructure, Urban Development and Housing for further action.
The risk profile of any country could change and therefore the status with regard to these clarifications and directives could also change.
We wish to emphasize and reiterate that from 1st August 2020 Kenyan Airspace will be open to authorised airlines and travelers. The issue is only whether the travelers will be required to quarantine upon arrival in Kenya due to the risk evaluation of respective countries. Those required to quarantine will do so at Government designated facility or at their home subject to prevailing guidelines.

2. For those passengers traveling out of the country, they will be required to abide by the particular travel, health and COVID-19 related requirements of the destination country;

3. Passengers arriving on flights after the curfew, with a valid Air Ticket and Boarding Pass shall be allowed to proceed to their hotels and/or residences;

4. Drivers should have evidence that they have come from the Airport to drop or pick up passengers;

5. Passengers departing on flights after the curfew, with a valid Air Ticket and Boarding Pass shall be allowed to proceed to their departure airport;

6. Air Operators shall provide guidance material to passengers regarding application of the preventive measures on board;

7. Where physical distancing cannot be guaranteed because of the seat configuration or other operational constraints, the crew members will make constant on-board announcements reminding passengers to adhere at all times to all the other preventive measures including strict hand hygiene and respiratory etiquette and should wear a surgical face mask. In addition and in such cases other measures such as cabin recirculation air filters will be put in place; and

8. Working jointly with Kenya Airports Authority and Kenya Civil Aviation Authority, the Ministry of Transport, Infrastructure, Housing, Urban Development and Public Works is reviewing frequency and timing of flights to facilitate physical distancing at the Airports.

James W. Macharia, EGH

Click Here for More information on the COVID19 protocols in place at our airports.

Subscribe To Our Newsletter
Subscribe to our email newsletter today to receive updates on the latest news!
No Thanks
Thanks for signing up. You must confirm your email address before we can send you. Please check your email and follow the instructions.
We respect your privacy. Your information is safe and will never be shared.
Don't miss out. Subscribe today.
WordPress Popup Plugin