Location unvailable.

KAA Announces Plans to De-Congest JKIA’s Terminal 1A

NAIROBI, JANUARY 17, 2022: Kenya Airports Authority (KAA) wishes to advise the travelling public and, in particular, international travellers to expect longer processing times and passenger queues during peak hours of 8pm to 11 pm at Jomo Kenyatta International Airport’s departure Terminal 1A. This situation has arisen partly due to intensified health screening procedures instituted to combat the COVID1-19 pandemic coupled with significant traffic growth normally witnessed at this time of the year. The unavailability of JKIA’s Terminals 1B and 1C which are at advanced stages of refurbishment has compounded the situation.

In order to address this challenge, KAA, in conjunction with various stakeholders, has taken a number of remedial measures. A multi-agency facilitation team comprising among others, KAA, airlines, Port health, Airport Police and Immigration personnel, has been instituted and tasked to respond to issues of passenger facilitation, passenger processing and queue management. Passengers with special needs such as those with reduced mobility or travelling with young children will continue to be accorded priority in terms of facilitation. In addition, a number of international flights have been relocated from Terminal 1A to Terminal 2 while the deployment levels for Port Health and airline staff involved in document checks has been scaled up. Alongside these measures, KAA is prioritising the ongoing refurbishment of JKIA’s Terminal 1B and C for completion within the next three months.

To compliment these efforts, we kindly request passengers to arrive at the airport at-least 3 hours before their scheduled departure times and to take into consideration the extended travel times to the airport due to the ongoing construction of the JKIA- Nairobi Express Way. We further advise passengers to ensure strict compliance with all travel requirements of their destination countries prior to arrival at the airport.

Aviation industry’s global message to wildlife traffickers: “It Doesn’t Fly With Us!”

September 22, 2021 – This World Rhino Day, airports and airlines across the world come together to denounce the illegal wildlife trade and voice that they are on their guard against smuggling attempts.

Over the last decade, almost 10,000 rhinos have been poached in Africa to fuel international demand for their horns1. World Rhino Day provides a significant opportunity to focus attention on the illegal wildlife trade, it’s threat  to species survival, and what can be done about it. According to the UNODC, rhino species are just five of the 6,000 species impacted by the illegal wildlife trade2.

The video launched today, which features aviation companies from Africa, South America, Asia and Europe, is part of the Step Up to Stop Wildlife Trafficking campaign, run by the USAID Reducing Opportunities for Unlawful Transport of Endangered Species (ROUTES) Partnership and United For Wildlife, a charity created by The Royal Foundation of the Duke of Cambridge.

“Wildlife trafficking impacts air transport in every region of the world, and the aviation sector plays a key role in being part of the global solution,” remarks Crawford Allan, Leader of the ROUTES Partnership. “With this campaign, we celebrate aviation companies that are actively working to end illegal wildlife trade.”

Since the ROUTES Partnership began operations in 2015, it has been engaging with airports and airlines worldwide to offer training, data and resources to enable them to support law enforcement in disrupting the illegal wildlife trade. The worldwide nature of this work is highlighted in the video as we meet stakeholders in many different countries that are working hard behind the scenes to keep the illegal wildlife trade out of the skies.

By joining together to say “It Doesn’t Fly With Us”, these companies are making it known that they do not tolerate wildlife trafficking. And it goes beyond just words, as companies describe some of the actions they are taking to build defenses against illegal wildlife trade, such as training their staff to detect smuggling attempts and assessing which flight paths are most frequently used by wildlife criminals.

A significant step airports and airlines can take in this fight is signing the United for Wildlife Buckingham Palace Declaration. This agreement commits members of the transport sector to take defined steps to combat illegal wildlife trade. Kenya Airports Authority is proud to have been the first airport authority in Africa to have signed the declaration; this was as a result of recognizing the threat of illegal trade in the region and taking proactive actions.

A large support network is available to companies that want to take action, as ROUTES has helped forge many connections and alliances within the industry. For example, last month, multisector stakeholders in Latin America and the Caribbean discussed how they could work together to secure the region against wildlife trafficking. Airports Council International (ACI) and the International Air Transport Association (IATA) – two key partners of ROUTES – are committed to supporting their members in these efforts. The United for Wildlife Transport Taskforce is also collaborating with regional stakeholders, particularly in countries most prevalent in illegal wildlife trade.

Juliana Scavuzzi, Senior Director, Sustainability, Environmental Protection, and Legal Affairs at ACI World says, “We celebrate airports’ wildlife trafficking prevention efforts. This crime can affect the sustainability of the aviation sector and the communities it serves. Multisector collaboration such as this can support the UN Sustainable Development Goals while protecting biodiversity, preserving economic livelihoods, maintaining the rule of law, and helping to avert the emergence and propagation of zoonotic diseases.”

“ROUTES has provided the tools, training, expertise and motivation for aviation sector companies as part of the campaign, and the response has transformed the industry. We call on air transport companies to use this platform to step up to stop wildlife trafficking,” adds Allan.

The Step Up to Stop Wildlife Trafficking video beams a message of hope – if everyone plays their part to prevent wildlife trafficking, species such as rhinos, and many others, have a better chance of remaining in the wild for future generations.


NAIROBI SEPTEMBER 13, 2021 – On Thursday 9th September, 2021, Kenya Airports Authority Managing Director, Alex Gitari received the 2020 awards for the Best Airport by Size and Region awarded to Jomo Kenyatta International Airport (JKIA), and Moi International Airport (MIA), Mombasa at a ceremony held at the just concluded 3rd  Airports Council International (ACI) Customer Experience Global Summit held in Montreal, Canada.

JKIA won the 2020 Best Airport by Size and Region in the 5 – 15 million passengers per year category while MIA won the 2020 Best Airport by Size and Region in the under 2 million passengers per year category based on the results of ACI’s Airport Service Quality (ASQ) Survey. The survey captures passengers’ experience at all airport passenger contact points and attracts participation of more than 300 airports worldwide.

The ACI Customer Experience Global Summit is the leading platform for airports around the world to share their experiences, best practices and lessons learned, address challenges and trends and build on the foundations of a successful airport community.

For further information please contact Angela Tilitei, Corporate Communications Manager, Kenya Airports Authority. Email: Angela.Tilitei@kaa.go.ke OR visit www.kaa.go.ke.

Alex Gitari confirmed as Kenya Airports Authority Managing Director

Nairobi July 15th, 2021 – The Board of Kenya Airports Authority (KAA) announced that that Mr Alex Gitari has been appointed as the authority’s new Managing Director and Chief Executive Officer in a meeting held with Senior Management today, by the Session Chairperson Ms. Susan Kiama.

Said Ms. Susan Kiama, “It is with great pleasure that I announce on behalf of the Board of Directors the appointment of Alex Gitari as the Managing Director and Chief Executive Officer of KAA for a term of three years effective 8th July 2021. Mr. Gitari emerged as the best candidate after a rigorous interview process which was conducted as per the KAA Act and Public Service Commission guidelines. Mr. Gitari has provided effective leadership at KAA in an acting position and we have confidence that he is the right candidate to guide the authority through this pandemic that has adversely affected the aviation industry, and more importantly leverage the opporunties and resources that will enable the Authority to emerge stronger and maintain its position as the preferred aviation hub in the region.”

Mr.Gitari holds a Masters of Business Administration in Finance from the University of Nairobi, an Advanced Management Program from Harvard Business School, and a Bachelors Degree of Commerce in Accounting from the University of Nairobi.

Before his elevation to the position of Acting Managing Director of KAA, Mr. Gitari was KAA’s General Manager for Finance.

Mr. Gitari takes over as recovery of the aviation sector begins to take momentum.  He is expected to drive growth by embracing new innovations, creativity that will deliver key infrastructure projects and further ensure that our flagship airport JKIA remains positioned as the preferred hub in Africa.

Four KAA Managed Airports Achieve Airport Carbon Accreditation Level 1

NAIROBI June 10, 2021  – Kenya Airports Authority is delighted to announce that Jomo Kenyatta, Moi, Kisumu and Eldoret international Airports have joined the Airports Council International –World (ACI-Europe) Airport Carbon Accreditation (ACA) programme, achieving Level 1 “Mapping” accreditation. 

ACA programme – the only institutionally-endorsed, global carbon management programme for airports, provides airports with a common framework for active carbon management, utilizing measurable goals. It strives to enable the airport industry to effectively reduce its carbon footprint, and to benefit from increased efficiency through lowered energy consumption. 

“Minimizing the effects of our operations on the environment is a core ambition for us at KAA. We believe that contributing to efforts to counter climate change is our responsibility to future generations. Joining the Airport Carbon Accreditation Program is a significant step in the right direction for our main airports, as the programme provides a solid framework to optimize and, eventually, minimize emissions.” KAA Ag. MD, Alex Gitari said, while commenting on the accreditation. 

In 2019, KAA launched its going green initiative with a goal of becoming the greenest airport operator in Africa by 2022. The initiative is in line with the authority’s 2018-2022 strategic plan which highlight’s environmental stewardship as one of its main strategic areas with a goal of obtaining ISO 14001-2015: Environmental Management System (EMS) Standard. 

ACA is an independent programme administered by WSP | Parsons Brinckerhoff, an international consultancy appointed by ACI to enforce the accreditation criteria for airports on an annual basis. The program assesses and recognizes the efforts of airports to manage and 

reduce their carbon emissions through six levels of certification: ‘Mapping’, ‘Reduction’, ‘Optimization’, ‘Neutrality’, ‘Transformation’ and ‘Transition’. 

JKIA and Moi International Airport Win ACI’s Best Airports in Africa

NAIROBI March 01, 2021 –Airports Council International (ACI) – the voice of world airports; has today awarded the coveted Best Airport by Size and Region to Jomo Kenyatta International Airport (JKIA), Nairobi, and Moi International Airport (MIA), Mombasa for their excellence in customer service.

JKIA won the 2020 Best Airport by Size and Region in the 5 – 15 million passengers per year in Africa while MIA won the 2020 Best Airport by Size and Region under 2 million passengers per year in Africa in ACI’s Airport Service Quality (ASQ) Survey. ASQ is the world’s leading airport customer experience measurement and benchmarking programme.  The survey captures passengers’ experience at all airport passenger contact points at more than 300 airports worldwide.

While officially writing to the Authority on the awards, ACI World Director General, Luis Felipe de Oliveira congratulated Kenya Airports Authority (KAA) for its efforts in improving customer experience.

“I congratulate KAA on the success in the Airport Service Quality Awards which represent the highest possible accolade for airport operators around the world on customer experience. During this most difficult and challenging of years, customers have spoken and recognized the successful efforts of the team at KAA in providing a superior customer experience under trying circumstances.” – Mr. Felipe de Oliveira said

Kenya Airports Authority’s Acting Managing Director, Alex Gitari noted that the recognition was timely, coming at a time when JKIA and MIA are undergoing major rehabilitation works set to further improve on customer experience.

Winning these awards is a reaffirmation of our commitment to providing our customers with a stress-free travel experience.   We are truly excited and encouraged by these prestigious awards which herald a new horizon in our customer satisfaction journey across our airports.”  Mr. Gitari stated.

The ACI Awards for JKIA and MIA come soon after the recent recognition of the two airports under ACI World’s Voice of Customer Initiative.

KAA Receives International Recognition from Airports Council International

NAIROBI FEBRUARY 8, 2021 – Airports Council International (ACI) – the voice of world airports; has today recognized Kenya Airports Authority (KAA) in its World’s Voice of the Customer Initiative. This initiative recognizes airports that continued to prioritize their customers and remained committed to ensuring that their voice was heard during the COVID-19 pandemic in 2020. The recognition is a testament to KAA’s deliberate commitment to service excellence.

ACI’s Airport Service Quality (ASQ) is a world-renowned and globally established global benchmarking program which measures passengers’ satisfaction whilst they are travelling through an airport. Jomo Kenyatta International Airport-Nairobi and Moi International Airport – Mombasa have participated in the ASQ program for over 10 years.

While officially writing to the authority on the recognition, ACI World Director General, Luis Felipe de Oliveira congratulated KAA for its efforts in improving passenger experience.

“Your airports have made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality program and this will help you better understand your customers and will inform your commitment to delivering a superior customer experience under trying circumstances.” Mr. Felipe de Oliveira said.

Kenya Airports Authority’s Ag. Managing Director, Alex Gitari noted that the recognition was timely; coming at a time when Jomo Kenyatta and Moi International Airports are undergoing major rehabilitation works set to improve on passenger experience.

We are employing the industry’s best practice as we seek to adapt a seamless passenger experience at our airports – to provide a safer, smoother and more streamlined airport journey, from check-in to boarding. ACI’s Customer Experience Accreditation program offers a structured path for us to hone the knowledge and skills to ensure that we achieve our vision to provide stress free travel to our customers; this is vital as travel recovers.” Mr. Gitari stated.

To further ensure our customers travel stress free during this current Covid-19 pandemic environment, KAA has put World Health Organization (WHO) and International Civil Aviation (ICAO) health recommended protocols in place. We are also in the process of attaining ACI’s Airport Health Accreditation (AHA); a global benchmark, independently assessing an airport’s alignment with ACI Aviation Business Restart and Recovery Guidelines and the International Civil Aviation Organisation (ICAO) Council’s Aviation Restart Task Force recommendations, as well as industry best practices, in the fight against the spread of COVID-19.

Refurbishment and Upgrade of Jomo Kenyatta International Airport – Update

NAIROBI JANUARY 16, 2021 – Kenya Airports Authority (KAA) has embarked on a 12-months renovation project to upgrade the Jomo Kenyatta International Airport’s (JKIA) Terminal 1B and 1C in a bid to improve the customer experience and enhance the airport as the preferred regional aviation hub.

The Authority has subsequently closed the two terminals to pave way for the project. All flight operations previously in T1B and T1C have now been migrated to Terminal 1A and Terminal 2.

The following is a summary of operational terminal changes at JKIA.


KAA is working closely with all its partner airlines and other stakeholders at JKIA to provide a seamless travel experience. In order to minimize any inconvenience, we advise all passengers to check their flight status with their respective airline.

Refurbishment and Upgrade of Jomo Kenyatta International Airport

Nairobi  7th January, 2021 – Kenya Airports Authority (KAA) is committed to positioning JKIA as the preferred regional aviation hub.  In this regard, KAA has embarked on a renovation project to upgrade the Jomo Kenyatta International Airport’s Terminal 1B and 1C.

 The 12-month airport development project which is estimated to cost KES. 963 million aims to refurbish the departure halls to improve the check-in, security screening, retail operations as well as passenger lounge experience.

Once completed, the newly renovated light-filled departure terminals will deliver modern concessions and amenities that will give travelers a friendly and memorable experience. It will also ease passenger flow and increase efficiency due to the centralization of security screening procedures and the reallocation of available floor spaces to international departure gates.

The refurbishment and facelift of the T1B & 1C aims to align the passenger experience in these terminals to match what is offered at T1A. said KAA Ag. MD/CEO Alex Gitari. “The remodeling project is an integral part of the ongoing JKIA Customer Service Improvement Plan (CSIP) which was formulated from feedback from our stakeholders and customers”, he added.

To expedite the implementation of this project, Airlines that have been operating from Terminal 1B and 1C are being temporarily relocated to Terminal 1A and Terminal 2. To minimize inconveniences, passengers are requested to arrive at the airport at least 4 hours before their flight departures.

Kenya Railways Launches Nairobi JKIA Express Service from City Centre

Nairobi 7th December, 2020: Transport CS, Mr. James Macharia has today commissioned the Nairobi Commuter Rail -JKIA Express Service. The service combines Rail and Road for users going to and from the Airport.
The new service will see passengers connect from the Nairobi Railway Station to Embakasi Village Station and finally take the Bus Rapid Transit vehicles through the Airport South Road which has been dedicated to the Nairobi Commuter Rail Bus to the airport.
The service is expected to greatly reduce travel time between JKIA and the CBD.
Subscribe To Our Newsletter
Subscribe to our email newsletter today to receive updates on the latest news!
No Thanks
Thanks for signing up. You must confirm your email address before we can send you. Please check your email and follow the instructions.
We respect your privacy. Your information is safe and will never be shared.
Don't miss out. Subscribe today.
WordPress Popup Plugin