Location unvailable.

Misc. Application No. 67 of 2013 KAA vs World Duty Free Company Limited

On 5th October 2018 the Court delivered its ruling on the above matter by holding the Arbitral Award rendered by the Arbitrator vide a letter dated 21st January 2013 is contrary to public policy on account of the fact that the arbitrator disregarded, ignored and or misinterpreted the legal effect of 2006 decision by the International Center for Settlement of Investment Disputes (ICSID) between World Duty Free Company limited (WDF) and the Government of Kenya (GOK). The Court held that the ICSID decision which had held the agreement dated 27th April 1989 between GOK & WDF was illegal, null and void because it was procured through bribery and corruption was binding to Kenyan courts and to all parties.

The Effect of this ruling by the Court is;
• Kenya Airports Authority (KAA) is not liable to pay or settle to WDF, the sum of USD 78,554,419.2(KSHS 8.5Billion). The said award on damages was set aside
• Neither WDF nor Kamlesh Patni has any right to operate duty free shops and to advertise at Jomo Kenyatta International Airport or Moi International Airport.

We are pleased to note that the decision of the Court brings to closure the long outstanding disputes and Court cases between KAA and WDF which dates back 30 years.

JKIA Shines at ACI Customer Excellence Summit 2018

KAA MD, Jonny Andersen, on Wednesday received the Award for the Most Improved Airport (JKIA) in Africa during the ACI-ASQ Awards ceremony held on the sidelines of the ongoing ACI Customer Excellence Summit 2018 in Halifax, Canada.

Jomo Kenyatta International Airport was early this year feted for it’s excellence in customer service based on feedback from passengers captured by ACI’s Airport Service Quality (ASQ) survey. Casablanca Airport in Morocco was named the best in Africa with Sir Seewoosagur Ramgoolam Intl. Airport in Mauritius coming in 2nd.

Marketing Manager, Research Mr. Joash Mboga and Ag. Marketing Manager Brand Ms. Debra Ondaba accompanied Mr. Andersen to the annual ACI Customer Experience Summit.

All Systems Set for Direct Flights to the United States

JKIA has officially received the Last Point of Departure (LPD) certificate allowing Kenya Airways to fly directly to John F. Kennedy International Airport (JFK). The certificate was presented to Kenya Airways by US Ambassador Bob Godec in an event presided by Cabinet Secretary, Ministry of Transport Mr. James Macharia and the ministry’s Principle Secretary, Ms. Esther Koimett.

While speaking at the event, KAA Board Chairman, Mr. Isaac Awondo noted that authority sees the certification as an endorsement by the International Aviation community on the investment recently made at JKIA in improving infrastructure and enhancing security, safety and passenger experience at Kenyan airports.

“The direct US flight has come at a time when we are aggressive on providing superior customer experience excellence at our Airports. Our new vision for JKIA is to ensure stress free travel. I want to assure you that we are committed to providing a world-class and seamless service throughout the passenger’s journey from the moment they disembark to the point they leave our Airports.” said Awondo.
Transport Cabinet Secretary James Macharia said the formal approval marked a major milestone in Kenya’s aviation industry. “Going forward, it will make our country an attractive destination and open up fresh opportunities for investment, trade and tourism,” he added.

Early this year, Kenya was granted Category One status by the US Federal Aviation Administration, paving way for direct flights between the two countries. This set the stage for the national airline and the Jomo Kenyatta International Airport (JKIA) to seek final regulatory clearances before the launch of the maiden direct flight from Nairobi to the US.

KAA Partners with KIM to Launch Inaugural Aviation Business Excellence Awards

The Kenya Airports Authority and The Kenya Institute of Management are proud to announce the inaugural Aviation Business Excellence Awards (ABEA), in recognition of outstanding performance and excellent service delivery in the aviation industry. The Awards will seek to improve Customer Experience at JKIA while encouraging best practices within the industry.

During the launch of the awards held on Tuesday, KAA General Manager, Marketing and Business Development, Jimmy Kibati noted that the initiative is a continuation of partnerships and interactions that will bring aviation practitioners together and make Kenyan airports an example of service excellence in the region.

“In the spirit of the recently unveiled JKIA Service Charter which we all committed to, we pledge to double our efforts to ensure that the high standards of service delivery and professionalism promised between agencies becomes a reality,” Kibati added.

While giving his key note address during the event, KAA MD, Jonny Andersen noted that JKIA’s responsibility in service delivery has been raised higher after receiving the green light to fly directly to the US. This has necessitated the creation of ABEA awards that would support the objective of improving customer experience at our Airports.

“As one of the leading players in the aviation industry, we are pleased to be associated with ABEA awards as it will celebrate institutions and individuals who have demonstrated superior service in the aviation business,” Andersen added.

For transparency and credibility of the process, stakeholders will be vetted through a Business Assessment Tool that will evaluate their service delivery to customers. The tool will assess how the organizations inculcate the core themes of excellence.

ABEA Registration is now open and is scheduled to close on Monday, the 24th of September 2019. Airport stakeholders are encouraged to follow this link to download the ABEA registration form.

JKIA Achieves Last Point of Departure Status Paving Way for Direct Flights to the US

Following the announcement between His Excellency, President Uhuru Kenyatta and President Donald Trump, Jomo Kenyatta International Airport (JKIA) has now achieved Last Point of Departure status. This allows JKIA to facilitate direct flights between Kenya and the US.

Kenya’s National Carrier Kenya Airways will now fly directly to the US, presenting new opportunities for Kenyans in Travel, Trade and Commerce. The first flight is scheduled to depart on 28th of October 2018.

“This is a major achievement for Kenya as JKIA becomes one of the elite African airports to be certified as a last point of departure to the United States. JKIA is now poised to become the premier hub in Africa.” said KAA Managing Director, Jonny Andersen.

JKIA Ranked Best Airport in Africa in the 2018 AirHelp Annual Score ratings of the world’s best airlines and airports.

Jomo Kenyatta International Airport’s (JKIA) has been ranked as the best Airport in Africa and 38th globally by the Air help worldwide ranking group in the 2018 AirHelp Annual Score ratings of the world’s best airlines and airports. The ranking was based on a recent assessment of quality of service, on-time performance, and passenger experience at airports.

AirHelp Score rankings examined data from December 22, 2017, to March 20, 2018, factoring in delayed and canceled flights, public reviews from trustworthy sources and social media sentiments. JKIA scored highly, stumping its African peers and hosts of globally respected airports.

“JKIA airport has earned its position as a key aviation hub for the region and indeed the continent. Being the main gateway to the country, continuous improvement of service standards will aid our success in reclaiming our position as the premier tourist destination on the continent,” said Mr Andersen.

Mr. Andersen noted that under his stewardship, KAA continues to set new standards of services to customers, as a result, the authority recently launched the JKIA Service Charter, a document that promises to improve service delivery at the region’s busiest airport.

The 2018 AirHelp Score marks the company’s sixth report since it began evaluations in 2015. AirHelp developed this annual report to combine expert knowledge and industry expertise to give air passengers all the information they need to informatively book a flight and feel confident in their choices.
Early this year, JKIA was recorgnised as the best-improved airport in Africa in the prestigious 2017 Airport Council International (ACI) Airport Service Quality Awards. Jomo Kenyatta emerged winner in the Best Improvement by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking program that captured passengers’ experience at all airport passenger contact points at more than 300 airports worldwide.

KAA Ushers In New Chairman- Mr. Isaac Awuondo

The Cabinet Secretary Transport, Infrastructure, Housing & Urban Development Mr. James Macharia accompanied by the Principal Secretary Department of Transport Prof Maringa Mwangi, today officially welcomed the new Chairman of the Board of Directors of Kenya Airports Authority, Mr. Isaac Awuondo.

The Cabinet Secretary congratulated the Chairman on his appointment by His Excellency the President and noted that Mr. Awuondo is an accomplished professional with a proven track record, who brings a wealth of knowledge and experience to the Board and the Authority.

He underscored that Kenya Airports Authority is one the four key strategic State Corporations. Further, that KAA has a critical role in execution of Government policy on the integrated transport system.

The Cabinet Secretary assured the Chairman, the Board and Management of the Ministry’s support in maintaining and enhancing JKIA’s Hub status as it looks to attain Last Point of Departure (LPD) status; and Open Skies becoming a reality.

JKIA Wins Best Improved Airport Award in Africa

Airports Council International (ACI) – the voice of world airports; has today recognized Jomo Kenyatta International Airport for its excellence in customer service. JKIA has been named as the best-improved airport in Africa in the prestigious 2017 Airports Council International (ACI) Airport Service Quality (ASQ) Awards. This recognition is a testament to the airport’s on-going commitment to service excellence.

Jomo Kenyatta emerged winner in the Best Improvement by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking program; the ACI ASQ Survey has captured passengers’ experience at all airport passenger contact points at more than 340 airports worldwide. ACI ASQ has industry recognition as a world-class benchmarking program that aims to allow airports plan improvements and benchmark their customer services against other airports.

Kenya Airports Authority’s Managing Director, Jonny Andersen noted that the recognition was timely; coming at a time that JKIA is undergoing major reorganisation and modernisation works set to stamp it’s position as a regional hub. Just recently, the JKIA Service Charter was signed by all Government Agencies committing them to providing consistent, professional and high-quality service

“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruit. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we are on the right track.” Mr. Andersen added.

Notice: We are not Offering Job Opportunities at a Fee

We have noted with concern that some unscrupulous people are using the name of Kenya Airports Authority (KAA) and JKIA to dupe the public about the possibility of getting job opportunities at a fee. The culprits have put up a fake post on Facebook to convince unsuspecting members of the public to send money to them through mobile money.

The Public is hereby informed that KAA has clear policies and procedures for recruitment of staff, which start with a formal vacancy advertisement in the media and website (www.kaa.go.ke). Any application for a vacancy should therefore be in response to such an advert. NO PAYMENT REQUIRED.

An investigation on this has since been launched, in the meantime, the public is warned to desist from dealing with persons promising jobs at a fee.

Prestigious FIFA World Cup Trophy Lands at JKIA

It’s finally here! The most prestigious association football trophy, FIFA World Cup trophy, in the world has arrived in Kenya ahead of a two day tour.

The trophy shall be received by President Uhuru Kenyatta at State House, Nairobi, Monday afternoon, with the public expected to have a chance to view it on Tuesday at the Kenyatta International Convention Centre.

The trophy jetted in with a host of FIFA officials at the Jomo Kenyatta International Airport –JKIA Monday afternoon ahead of two-day tour in the country, which will allow soccer fans to spend time with it and take photographs.

Ministry of Sports & Heritage Cabinet Secretary Rashid Echesa while at JKIA received the trophy, also in attendance of the high profile event was CS Tourism Najib Balala as well as Sports Principal Secretary Kirimi Kaberia.

This is the third time the trophy has landed in Nairobi following similar stops in 2010 and 2013, ahead of the World Cup tournaments in South Africa and Brazil, respectively.

It is the second trophy to be used in the World Cup tournament, after the first trophy, the Jules Rimet trophy, was stolen in 1983. Nigeria, Senegal, Morrocco, Tunisia and Egypt will represent Africa in this year’s tournament set to be held from the 14th of June to the 15th of July in Russia.

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