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JKIA Wins Best Improved Airport Award in Africa

Airports Council International (ACI) – the voice of world airports; has today recognized Jomo Kenyatta International Airport for its excellence in customer service. JKIA has been named as the best-improved airport in Africa in the prestigious 2017 Airports Council International (ACI) Airport Service Quality (ASQ) Awards. This recognition is a testament to the airport’s on-going commitment to service excellence.

Jomo Kenyatta emerged winner in the Best Improvement by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking program; the ACI ASQ Survey has captured passengers’ experience at all airport passenger contact points at more than 340 airports worldwide. ACI ASQ has industry recognition as a world-class benchmarking program that aims to allow airports plan improvements and benchmark their customer services against other airports.

Kenya Airports Authority’s Managing Director, Jonny Andersen noted that the recognition was timely; coming at a time that JKIA is undergoing major reorganisation and modernisation works set to stamp it’s position as a regional hub. Just recently, the JKIA Service Charter was signed by all Government Agencies committing them to providing consistent, professional and high-quality service

“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruit. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we are on the right track.” Mr. Andersen added.

Notice: We are not Offering Job Opportunities at a Fee

We have noted with concern that some unscrupulous people are using the name of Kenya Airports Authority (KAA) and JKIA to dupe the public about the possibility of getting job opportunities at a fee. The culprits have put up a fake post on Facebook to convince unsuspecting members of the public to send money to them through mobile money.

The Public is hereby informed that KAA has clear policies and procedures for recruitment of staff, which start with a formal vacancy advertisement in the media and website (www.kaa.go.ke). Any application for a vacancy should therefore be in response to such an advert. NO PAYMENT REQUIRED.

An investigation on this has since been launched, in the meantime, the public is warned to desist from dealing with persons promising jobs at a fee.

Prestigious FIFA World Cup Trophy Lands at JKIA

It’s finally here! The most prestigious association football trophy, FIFA World Cup trophy, in the world has arrived in Kenya ahead of a two day tour.

The trophy shall be received by President Uhuru Kenyatta at State House, Nairobi, Monday afternoon, with the public expected to have a chance to view it on Tuesday at the Kenyatta International Convention Centre.

The trophy jetted in with a host of FIFA officials at the Jomo Kenyatta International Airport –JKIA Monday afternoon ahead of two-day tour in the country, which will allow soccer fans to spend time with it and take photographs.

Ministry of Sports & Heritage Cabinet Secretary Rashid Echesa while at JKIA received the trophy, also in attendance of the high profile event was CS Tourism Najib Balala as well as Sports Principal Secretary Kirimi Kaberia.

This is the third time the trophy has landed in Nairobi following similar stops in 2010 and 2013, ahead of the World Cup tournaments in South Africa and Brazil, respectively.

It is the second trophy to be used in the World Cup tournament, after the first trophy, the Jules Rimet trophy, was stolen in 1983. Nigeria, Senegal, Morrocco, Tunisia and Egypt will represent Africa in this year’s tournament set to be held from the 14th of June to the 15th of July in Russia.

Silverstone Air Launches Kisumu – Mombasa Direct Flights

Five months after launching daily flights into Kisumu from Nairobi’s Wilson Airport, Silverstone Air has launched a direct route from Kisumu to Mombasa International Airport.

The initiative is set to revolutionise trade and tourism between the Lake Region Economic Block Counties and the Jumuia za Pwani.

The Sh10,000 one way flight and Sh20,000 return will see the plane fly Kisumu-Mombasa route twice weekly on Fridays and Sundays departing Kisumu at 1pm arriving at the coastal town at 2.30 pm and setting off on the return path at 3 pm to land at the lakeside airport at 4.40 pm.

Kenya Airways starts non-stop daily flight to New York

Kenya Airways has marked a great milestone with the launch of a non-stop flight from Nairobi to New York. The national carrier starts selling today tickets for the inaugural flight which is scheduled for October 28th this year.

Kenya Airways becomes the first airline to offer a non-stop flight between East Africa and the United States of America.

The airline already serves Africa, Europe, Middle-East, Indian sub-continent and Asia.

The opening of the US destination completes an essential piece for Kenya Airways’ network, cementing its position as one of the leading African carriers.

“This is an exciting moment for us. It fits within our strategy to attract corporate and high-end tourism traffic from the world to Kenya and Africa. We are honored to contribute to the economic growth of Kenya and East Africa.” said Kenya Airways Group Managing Director and CEO Sebastian Mikosz.

With over 40 American multinationals located in Nairobi and many more across Africa, the launch of daily flights is expected to further spur trade between America and Africa.

Kenya Airways will offer its customers a unique travel experience between two great gateways. It will be the fastest connection from East Africa to New York, with a 15 hours duration eastbound and 14 hours westbound.

The ultra-long-haul flight, unique to Kenya Airways network, will require 4 Pilots and 12 Flight attendants as well as 85 tons of fuel each way, making it an exceptional operation.

The airline will operate its state of the art Boeing 787 Dreamliner with a capacity of 234 passengers.

The flight will depart every day from Jomo Kenyatta International Airport hub in Nairobi at 23:25 arriving at JFK airport in New York at 06:25 the following day.

From New York it will depart at 12:25 landing at JKIA at 10:55 the following day. Its duration will be 15 hours eastbound and 14 hours westbound.

This convenient schedule will allow connections to and from over 40 African destinations through Kenya Airways hub in Nairobi.

KAA Participates The 17th Annual Lamu Cultural Festival

Kenya Airports Authority is for the 11th year running sponsoring the annual Lamu Cultural Festival.

The event, which is running from the 16th to the 19th of November, seeks to celebrate the unique heritage of the Lamu archipelago. The annual festival offers a fascinating insight into life on the island.

KAA Airport Manager Lamu Dominic Ngigi presents a sponsorship Cheque of Ksh500,000.00 to the Deputy Gov. H.E. Abdulhakim Mbwana towards this years annual cultural festival on 17th November 2017 afternoon. Behind them is Customer Service Manager Selina Gor and County secretary Ms Joyce Murimi.

This year, KAA has sponsored the Mashua race at a tune of KShs. 500,000. Scheduled flights landing at Manda Airstrip in the island are in full capacity as visitors throng the region for the festival. The airport manager, Mr. Dominic Ngigi noted that the airstrip records over 400 passengers daily with efforts in place to increase it’s capacity.

“We have recently extended our runway from 1 to 2 Kilometers to allow larger aircraft to land at the island and in turn boost tourism in the region.” Said Mr. Ngigi.

Apart from the Lamu Cultural Festival, KAA has also in past supported the island’s Maulidi Festival, a celebration of both the past and the future, and the beliefs and traditions that are the heart and soul of the community.

In a bid to give back to the island’s community, the authority through its CSR program, has also supported the Lamu county government in a lighting project that saw 100 street lights put up at the island’s seafront.

Lamu Cultural Festival is a vibrant display of island life in East Africa’s oldest town.

The coastal settlement is listed by UNESCO as a prestigious World Heritage site and is one of the original Swahili settlements along coastal East Africa with a unique heritage dating back over 700 years.

Light Plane Crashes After Take-off from Wilson Airport

Kenya Airports Authority confirms that a light Aircraft registered as 5Y-PEB operated by Ribways crash-landed off Wilson Airport, between the Southern Bypass and Kibera.

The aircraft took off from Wilson Airport at 1344HRS headed for Baringo, but crash landed 3 minutes after take-off.

Emergency services including fire trucks from Wilson Airport responded immediately and all five passengers on-board including the pilot were evacuated and taken to hospital.

The Aircraft Accident Investigations Department ,under the Ministry of Transport, Infrastructure, Housing and Urban Development, is carrying out investigations to establish the cause of the accident.

Tourism Cabinet Secretary Launches First Tourist Information Centre

Cabinet Secretary Najib Balala today launched a Tourist Information Centre (TIC) at the Jomo Kenyatta International Airport (JKIA), Nairobi.

The event was held in partnership with the Kenya Tourism Board (KTB), national carrier Kenya Airways (KQ) – and culminated in the signing of an MoU between the two parties – seeks to make information on Kenyan tourism more accessible to tourists coming into the country and grow the visibility of Kenya as a destination in domestic, regional and international source markets.

CS Balala stated: “While the past decade has seen a revolution in access to information through the Internet, through multiple TV travel channels, travel sections in newspapers, or via phones and other mobile devices, Tourist Information Centres are still integral to the access of necessary information by inbound tourists. The Tourist Information Centre serves as useful platforms for local business promotion, which encourage longer stays and greater spend by tourists coming to Kenya.”

Discussions around the establishment of the TICs at JKIA began last year between the Kenya Tourism Board (KTB) and Kenya Airports Authority (KAA) – under the Northern Corridor Integration Projects (NCIPS). During the 8th Summit of the NCIP held in Nairobi in December 2014, it was directed that Tourism Boards in the Partner States establish tourism desks at strategic locations at entry points for the purpose of providing visitor information and enhance visitor experience right from the point of entry.

The CS appreciated the efforts that have gone into the realization of the Tourist Information Centre. He acknowledged the strong partnership between the Kenya Tourist Board and the Kenya Airports Authority.

KAA Undertakes a Capacity Development Training on Effective Complaints Handling

A complaint can be defined as an expression of dissatisfaction. Since the beginning of time, human beings have always expressed discontent, displeasure or disapproval regarding various issues. Over time, businesses, organizations and even governments have embraced this inevitable phenomenon and have tried to come up with ways to address complaints. As fate would have it, though the perfect scenario would be a complete lack of complaints, the idea may seem too implausible and impossible to achieve.

Kenya Airports Authority undertook a Capacity Development Training on Effective Complaints Handling on Tuesday 28th March, 2017. The training, which brought together various Complaints Handling Champions from across all stations, was conducted by officials from the Commission on Administrative Justice (CAJ), popularly known as the “Office of The Ombudsman”. The training focused on critical tenets of complaints management, root-cause analysis, and benefits of complaints in shaping an organization’s policies and highlighting threats, and opportunities for improvement.

Speaking when he officially opened the training session, KAA’s Managing Director Mr. Jonny Andersen emphasized that if KAA is to thrive in business, then customer satisfaction has to be in focus. He reiterated the importance of maintaining high professional standards when dealing with customers whilst observing the laid out procedures. The Managing Director was accompanied by the General Manager Marketing & Business Development Mr. Jimmy Kibati.

FAA Announces Aviation Safety Rating for Kenya

WASHINGTON – The U.S. Department of Transportation’s Federal Aviation Administration (FAA) today announced that Kenya complies with international safety standards and has been granted a Category 1 rating under the agency’s International Aviation Safety Assessment (IASA) program.

A Category 1 rating means Kenya’s civil aviation authority meets International Civil Aviation Organization (ICAO) standards. With the Category 1 rating, Kenyan air carriers that are able to secure the requisite FAA and DOT authority can establish service to the United States and carry the code of U.S. carriers.

The FAA had not previously assessed Kenya’s civil aviation authority for compliance with ICAO standards. The Category 1 status announced today is based on a February, 2017 FAA assessment of the safety oversight provided by Kenya’s Directorate General of Civil Aviation.

As part of the FAA’s IASA program, the agency assesses the civil aviation authorities of all countries with air carriers that have applied to fly to the United States, currently conduct operations to the United States, or participate in code sharing arrangements with U.S. partner airlines, and makes that information available to the public. The assessments determine whether or not foreign civil aviation authorities are meeting ICAO safety standards, not FAA regulations.

In order to maintain a Category 1 rating, a country must adhere to the safety standards of ICAO, the United Nations’ technical agency for aviation that establishes international standards and recommended practices for aircraft operations and maintenance. IASA information is posted at www.faa.gov/about/initiatives/iasa/.

Statement by the Federal Aviation Administration (FAA)

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