Service Charter

The KAA Service Charter

The Service Charter of the Kenya Airports Authority is a testament to our unwavering pledge to deliver reliable, high-caliber services to our clientele. It embodies our resolve to not only fulfill but surpass the anticipations of our stakeholders. This charter is a tangible expression of our dedication to excellence, outlining the essence of our commitment to each individual and entity that relies on us.

Download KAA Service Charter in English
Download KAA Service Charter in Swahili

For individuals with hearing impairments, Click Here to access the Kenya Airports Authority (KAA) Service Charter, featuring sign language interpretation.


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