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JKIA Wins Best Improved Airport Award in Africa

Airports Council International (ACI) – the voice of world airports; has today recognized Jomo Kenyatta International Airport for its excellence in customer service. JKIA has been named as the best-improved airport in Africa in the prestigious 2017 Airports Council International (ACI) Airport Service Quality (ASQ) Awards. This recognition is a testament to the airport’s on-going commitment to service excellence.

Jomo Kenyatta emerged winner in the Best Improvement by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking program; the ACI ASQ Survey has captured passengers’ experience at all airport passenger contact points at more than 340 airports worldwide. ACI ASQ has industry recognition as a world-class benchmarking program that aims to allow airports plan improvements and benchmark their customer services against other airports.

Kenya Airports Authority’s Managing Director, Jonny Andersen noted that the recognition was timely; coming at a time that JKIA is undergoing major reorganisation and modernisation works set to stamp it’s position as a regional hub. Just recently, the JKIA Service Charter was signed by all Government Agencies committing them to providing consistent, professional and high-quality service

“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruit. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we are on the right track.” Mr. Andersen added.

FAA Announces Aviation Safety Rating for Kenya

WASHINGTON – The U.S. Department of Transportation’s Federal Aviation Administration (FAA) today announced that Kenya complies with international safety standards and has been granted a Category 1 rating under the agency’s International Aviation Safety Assessment (IASA) program.

A Category 1 rating means Kenya’s civil aviation authority meets International Civil Aviation Organization (ICAO) standards. With the Category 1 rating, Kenyan air carriers that are able to secure the requisite FAA and DOT authority can establish service to the United States and carry the code of U.S. carriers.

The FAA had not previously assessed Kenya’s civil aviation authority for compliance with ICAO standards. The Category 1 status announced today is based on a February, 2017 FAA assessment of the safety oversight provided by Kenya’s Directorate General of Civil Aviation.

As part of the FAA’s IASA program, the agency assesses the civil aviation authorities of all countries with air carriers that have applied to fly to the United States, currently conduct operations to the United States, or participate in code sharing arrangements with U.S. partner airlines, and makes that information available to the public. The assessments determine whether or not foreign civil aviation authorities are meeting ICAO safety standards, not FAA regulations.

In order to maintain a Category 1 rating, a country must adhere to the safety standards of ICAO, the United Nations’ technical agency for aviation that establishes international standards and recommended practices for aircraft operations and maintenance. IASA information is posted at www.faa.gov/about/initiatives/iasa/.

Statement by the Federal Aviation Administration (FAA)

FAA Announces Aviation Safety Rating for Kenya

WASHINGTON – The U.S. Department of Transportation’s Federal Aviation Administration (FAA) today announced that Kenya complies with international safety standards and has been granted a Category 1 rating under the agency’s International Aviation Safety Assessment (IASA) program.

A Category 1 rating means Kenya’s civil aviation authority meets International Civil Aviation Organization (ICAO) standards. With the Category 1 rating, Kenyan air carriers that are able to secure the requisite FAA and DOT authority can establish service to the United States and carry the code of U.S. carriers.

The FAA had not previously assessed Kenya’s civil aviation authority for compliance with ICAO standards. The Category 1 status announced today is based on a February, 2017 FAA assessment of the safety oversight provided by Kenya’s Directorate General of Civil Aviation.

As part of the FAA’s IASA program, the agency assesses the civil aviation authorities of all countries with air carriers that have applied to fly to the United States, currently conduct operations to the United States, or participate in code sharing arrangements with U.S. partner airlines, and makes that information available to the public. The assessments determine whether or not foreign civil aviation authorities are meeting ICAO safety standards, not FAA regulations.

In order to maintain a Category 1 rating, a country must adhere to the safety standards of ICAO, the United Nations’ technical agency for aviation that establishes international standards and recommended practices for aircraft operations and maintenance. IASA information is posted at www.faa.gov/about/initiatives/iasa/.

Statement by the Federal Aviation Administration (FAA)

Official Statement on UBER Operations at Jomo Kenyatta International Airport

Kenya Airports Authority (KAA) has received concerns raised by the Public about alleged harassment of Uber drivers at Jomo Kenyatta International Airport.

We wish to reiterate that KAA does not in any way condone any form of harassment of our esteemed customers, clients, users and/or stakeholders at any of our airports and neither does the Authority nor our staff dictate the choice of transport for airport users.

We however encourage our customers and airport users to use the officially registered Airport Taxis (Yellow Airport Taxis) that can be found at various designated waiting and pick-up points within the airport.

Meanwhile, KAA is in discussions with other non airport registered taxi service providers to establish a commercial arrangement that is similar to the existing arrangement with the registered providers to officially allocate them space to wait and pick up their customers at our airports.

This will be announced to the travelling public in due course.

Moi International Airport welcomes Condor inaugural flight from Munich

Mombasa Wednesday 22nd June 2016-Passengers flying out of Moi International Airport now have a new option for non-stop travel to Germany. Kenya Airports Authority in conjunction with the Kenya Tourism Board this morning welcomed the inaugural Condor Airline flight from Munich a Boeing 767-300.

The flight which landed at 0529Hrs, arrived with 100 passengers on board. The new addition will be operating a weekly flight to Munich every Wednesday from Moi International Airport.

The  Ag. Airport Manager, Engineer Danson Mwangi said “We are excited that Condor has added this new non-stop service to Moi International Airport. This increased air service provides our passengers with another destination for European travel, and opens up the coastal region to German tourists. “

“This is the beginning of a bright future as the tourism sector once again begins to blossom.  Mombasa is a competitive tourist destination, and Moi International Airport provides an excellent entry point for the coastal cities of Kenya and the East African Region.” Eng. Mwangi Added.

In December 2015 the Ministry of Tourism in liaison with Kenya Airport Authority initiated the Charter Incentive Program and subsidy which has waived landing fees for charters with 80% of the passengers terminating at Mombasa and Malindi for the next 2 years. The program is aimed at recovering lost business from tourist charter aircraft that used to terminate at Moi International and Malindi airports.
The government is also waiving visa fees for children under the age of 16 years to encourage family travel to Kenya.  Condor Airline is already operating another flight directly from Frankfurt to Moi International Airport twice weekly on Monday and Friday, terminating in Zanzibar.

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