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Air India returns to Kenya as first flight in 10 years lands in Nairobi

NAIROBI – NOVEMBER 27TH 2019 : Air India’s flight from Mumbai to Nairobi landed on Wednesday with 100 passengers on board, marking the return of the airline to Kenya after 10 years.
The return of the airline presents a big opportunity for the two countries which have shared trade and economic ties for many years.

Alex GItari, Acting Kenya Airports Authority (KAA) MD said on Wednesday that the return of Air India to Kenya is an eloquent testimony that  JKIA is growing to be the regional hub of choice and Kenya is fulfilling its promise to become one of the most preferred destinations in Africa.

“Air India’s comeback into Kenya increases our direct presence to Asia. This new direct flight will give an additional lift to trade and tourism between Kenya and India and continue the push towards closer ties between the two countries in terms of trade, finance, tourism and cultural exchanges,” Said Gitari during the reception in Nairobi.

The airline will offer four direct flights a week, Tuesday, Wednesday, Friday and Sunday with plans to offer additional flights in the pipeline.

Air India will be instrumental in increasing uptake from both Tier I and II city markets of Delhi, Mumbai, Chennai and Bengaluru; and Kolkata, Pune, Hyderabad, Ahmedabad and others, utilising its existing domestic infrastructure network, market knowledge and presence.

JKIA Wins Best Improved Airport Award in Africa

Airports Council International (ACI) – the voice of world airports; has today recognized Jomo Kenyatta International Airport for its excellence in customer service. JKIA has been named as the best-improved airport in Africa in the prestigious 2017 Airports Council International (ACI) Airport Service Quality (ASQ) Awards. This recognition is a testament to the airport’s on-going commitment to service excellence.

Jomo Kenyatta emerged winner in the Best Improvement by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking program; the ACI ASQ Survey has captured passengers’ experience at all airport passenger contact points at more than 340 airports worldwide. ACI ASQ has industry recognition as a world-class benchmarking program that aims to allow airports plan improvements and benchmark their customer services against other airports.

Kenya Airports Authority’s Managing Director, Jonny Andersen noted that the recognition was timely; coming at a time that JKIA is undergoing major reorganisation and modernisation works set to stamp it’s position as a regional hub. Just recently, the JKIA Service Charter was signed by all Government Agencies committing them to providing consistent, professional and high-quality service

“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruit. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we are on the right track.” Mr. Andersen added.

Official Statement on UBER Operations at Jomo Kenyatta International Airport

Kenya Airports Authority (KAA) has received concerns raised by the Public about alleged harassment of Uber drivers at Jomo Kenyatta International Airport.

We wish to reiterate that KAA does not in any way condone any form of harassment of our esteemed customers, clients, users and/or stakeholders at any of our airports and neither does the Authority nor our staff dictate the choice of transport for airport users.

We however encourage our customers and airport users to use the officially registered Airport Taxis (Yellow Airport Taxis) that can be found at various designated waiting and pick-up points within the airport.

Meanwhile, KAA is in discussions with other non airport registered taxi service providers to establish a commercial arrangement that is similar to the existing arrangement with the registered providers to officially allocate them space to wait and pick up their customers at our airports.

This will be announced to the travelling public in due course.

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