JKIA receives International recognition from Airport’s Council International
Airports Council International (ACI) – the voice of world airports; has today recognized Jomo Kenyatta International Airport for its excellence in customer service. JKIA has been named as the best-improved airport in Africa in the prestigious 2015 Airports Council International (ACI) Airport Service Quality (ASQ) Awards. This recognition is a testament to the airport’s on-going commitment to service excellence.
Jomo Kenyatta emerged winner in the Best Improved by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking program. The ACI Survey has captured passengers’ experience at all airport passenger contact points at more than 300 airports worldwide. ACI ASQ has industry recognition as a world-class benchmarking program that aims to allow airports plan improvements and benchmark their customer services against other airports.
ACI named JKIA as the 5th best airport in Africa, 2014 during the ASQ Awards held last year.
Kenya Airports Authority’s Acting Managing Director, Mr. Yatich Kagungo noted that the recognition was timely; coming at a time that JKIA is undergoing major upgrading and modernisation works set to stamp it’s position as a regional hub.
“The stature of JKIA has grown significantly in recent years with increased passengers and cargo traffic into and out of the facility. We expect even further growth going forward as more capacity is unlocked by on-going works, which will improve level of service, security and controlled access to meet international standards, thus taking advantage of its strategic location of JKIA to position it as the premier aviation hub of Africa.” Mr. Kagungo added.
On-going works at JKIA include the construction of arrivals Terminal 1A (T1A) and Terminal E (T1E); expected to be opened in the course of this month. The recognition comes after the official opening of the airport’s new Terminal 2, a prefab terminal with a capacity to handle 2.5 million passengers annually and which caters for both international and domestic departures and arrivals.
The additional capacity injected by the new terminal brings the capacity of JKIA to 7.5 million passengers annually. JKIA at the moment handles an estimated 6.5 million passengers annually.