The Sikika Center, located at Jomo Kenyatta International Airport (JKIA), is a 24-hour customer service center that provides immediate assistance to passengers with concerns related to airport government agencies or airlines.
The center, situated at the JKIA Parking Silo, has a team of knowledgeable and friendly customer service representatives who can handle queries, complaints, or suggestions that passengers may have.
Sikika Center offers a one-stop shop for passengers seeking assistance with a variety of services, including lost baggage, flight information, immigration, customs, security, and visa-related queries.
The center’s staff are trained to assist passengers with special needs, including the elderly, disabled, or unaccompanied minors. They can also provide language translation services to help non-English speaking passengers.
Moreover, Sikika Center offers a feedback mechanism that passengers can use to rate the quality of services. This ensures that the airport management continually strives to improve the customer experience at JKIA.
In conclusion, Sikika Center is an essential facility that provides passengers with real-time assistance to ensure a smooth and hassle-free travel experience at JKIA. Passengers are encouraged to visit the center in case of any concerns, and the staff will be happy to assist them.